1. The Grid is Getting Smarter, but are Customers Keeping Up?

    The Grid is Getting Smarter, but are Customers Keeping Up?

    One challenge for New York utilities is how to engage with the Reforming Energy Vision (REV) proceeding and explain things to customers when customer engagement is quite low, Chris Cavanagh, Principal Program Manager at National Grid’s Market Strategy Group told the audience. “We need more than meters, we need to get customers interested,” he said.

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